My DVDs aren't coming. My cheap, wonderful House DVDs aren't coming.
Sob, sniff.
The email I received said I should receive my order between Dec. 4th and Dec. 12. When I didn't receive them on the 12th I called 800thecity. The nice woman was completely unhelpful. They didn't have a tracking number from where it had reached the USPS, but it had been 15 days so they must have it by now. She said I should just call the post office and ask them if they knew where my package was. I pointed out that without the tracking number they wouldn't be able to track my package.
I asked them if I could just go to the local store and pick my DVDs there but for some reason there is a difference between corporate and regional and it's not the same and no I can't.
She said the only thing they could do is offer me a refund so I hung up and called the local store. I spoke with a manager who said I should wait a few more days (I guess 15 isn't enough) and if I didn't receive them by Friday I should call back. I called back on Saturday but he was too busy to come to the phone so I left a message. He never called back. I called today and he said that there is a difference between corporate and regional, he doesn't know why, but that's the way it is. He can't just give me my DVDs that I ordered. He did finally agree to sell me his DVDs for the $12.99. He wasn't sure if he had season 1 in stock but he could order it in special for me. I had to call the 800 # to get my refund and I'll go to Circuit City tomorrow to buy my DVDs.
After all this trouble it wouldn't kill them to just give me the freaking things.
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